PLEASE READ THESE TERMS CAREFULLY. These Terms of Service govern your access to and use of the iAM-PT platform. By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you are entering into these Terms on behalf of a practice or organization, you represent that you are authorized to bind that organization.
1. Definitions
- “iAM-PT,” “we,” “us,” or “our” means [legal entity name], the provider of the Service.
- “Service” means the iAM-PT cloud-based software platform, website, applications, and related services.
- “Customer,” “you,” or “your” means the physical therapy practice or organization that subscribes to the Service.
- “Authorized User” means a clinician, administrator, or staff member the Customer permits to access the Service.
- “Customer Data” means all data, including any protected health information (“PHI”), that the Customer or its Authorized Users submit to the Service.
- “BAA” means the Business Associate Agreement executed between the parties under HIPAA.
2. The Service
iAM-PT provides software that assists physical therapy practices with clinical documentation, goal writing, diagnostic coding (ICD-10), billing and CPT optimization, and related workflows, including features that use artificial intelligence to generate draft outputs from Customer Data.
Decision-support tool only. The Service is a documentation and decision-support tool. It does not provide medical, clinical, legal, billing, or coding advice, and it does not practice medicine or physical therapy. All outputs are drafts that require review and approval by a qualified, licensed professional.
3. Accounts and Eligibility
- You must be a licensed healthcare professional or an authorized representative of a healthcare practice to use the Service.
- You are responsible for the accuracy of registration information and for maintaining the confidentiality of login credentials.
- You are responsible for all activity under your account and your Authorized Users’ accounts, and for ensuring Authorized Users comply with these Terms.
- You must promptly notify us of any unauthorized access or suspected security incident involving your account.
4. Customer Responsibilities and Acceptable Use
You are responsible for your use of the Service and your Customer Data. You agree that you and your Authorized Users will:
- Review, edit, and approve all AI-generated documentation, codes, and billing entries before they are finalized, submitted to payers, or relied upon for clinical or billing purposes.
- Exercise independent professional judgment and not rely solely on the Service for any clinical, coding, billing, or compliance decision.
- Have all rights, notices, authorizations, and consents necessary to submit Customer Data, including PHI, to the Service.
- Comply with all applicable laws, including HIPAA, the HITECH Act, the False Claims Act, state physical therapy practice and documentation requirements, and payer rules.
You agree not to: (a) reverse engineer, decompile, or attempt to derive the source code of the Service; (b) resell, sublicense, or provide the Service to third parties except your Authorized Users; (c) use the Service to violate any law or third-party right; (d) upload malicious code or attempt to gain unauthorized access; or (e) use the Service to develop a competing product.
5. AI-Generated Content and Professional Responsibility
This is a critical provision. The Service uses artificial intelligence, including third-party large language model technology, to generate draft documentation, goals, coding suggestions, and billing analyses. AI outputs may contain errors, omissions, or inaccuracies and may not reflect the most current clinical guidelines, coding rules, or payer policies.
- The treating clinician retains sole and ultimate responsibility for the accuracy, completeness, and appropriateness of all clinical documentation, diagnoses, codes, and claims.
- You are solely responsible for the accuracy and compliance of any claim submitted to a payer, including Medicare and Medicaid. iAM-PT does not submit claims on your behalf and is not responsible for coding or billing decisions you adopt.
- Nothing in the Service constitutes a guarantee of reimbursement, coding accuracy, audit outcome, or regulatory compliance.
6. HIPAA and Data Protection
Where the Customer is a covered entity and submits PHI to the Service, iAM-PT acts as a business associate. The parties will execute a BAA, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the BAA with respect to PHI, the BAA controls. Our handling of personal information is further described in our Privacy Policy.
7. Fees, Billing, and Renewal
- Subscription fees are described in the applicable order form or plan selected at signup and are billed in advance on a recurring basis.
- Unless otherwise stated, subscriptions automatically renew for successive terms unless cancelled before the end of the then-current term.
- Fees are non-refundable except as expressly stated or required by law. You are responsible for applicable taxes.
- We may change fees upon prior notice effective as of your next renewal term.
- Late or failed payments may result in suspension of access after reasonable notice.
8. Intellectual Property
As between the parties, iAM-PT owns all rights in the Service, including its software, technology, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, solely for your internal business purposes.
You retain all rights in your Customer Data. You grant us a limited license to host, process, and use Customer Data solely to provide and support the Service and as permitted by the BAA. We may use de-identified and aggregated data (created in accordance with HIPAA) to operate, analyze, and improve the Service.
9. Third-Party Services
The Service may integrate with third-party services, including AI providers (such as Anthropic), payment processors, messaging vendors, and hosting providers. Your use of integrated third-party services may be subject to their terms. We are not responsible for third-party services we do not control, except as set out in applicable subprocessor agreements and the BAA.
10. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect such information with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors who need it and are bound by confidentiality obligations. This section does not limit the BAA’s treatment of PHI.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated outputs will be accurate, complete, compliant, or suitable for any particular purpose. You assume full responsibility for clinical, coding, and billing decisions made using the Service.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to a party’s obligations or liability under the BAA, to the extent prohibited by law, or to either party’s indemnification obligations or breach of confidentiality.
13. Indemnification
You agree to indemnify and hold iAM-PT harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Data; (b) your or your Authorized Users’ use of the Service; (c) your clinical, coding, or billing decisions; or (d) your violation of these Terms or applicable law. We will indemnify you against third-party claims that the Service, as provided by us, infringes a U.S. intellectual property right, subject to customary conditions and exclusions.
14. Term, Suspension, and Termination
- These Terms remain in effect while you use the Service or have an active subscription.
- Either party may terminate for material breach that remains uncured 30 days after written notice.
- We may suspend access immediately to address a security risk, legal requirement, or non-payment, with notice where practicable.
- Upon termination, your right to access the Service ends. We will return or delete Customer Data in accordance with the BAA and Section 8. Sections that by their nature should survive (including IP, disclaimers, limitation of liability, indemnification, and governing law) will survive.
You are responsible for exporting any records you are legally required to retain before your account is closed.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [Ector County / Midland County], Texas, except that either party may seek injunctive relief in any court of competent jurisdiction. The parties will attempt in good faith to resolve disputes informally before initiating formal proceedings.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Service and update the “Last Updated” date. Continued use of the Service after changes take effect constitutes acceptance, except that no change will reduce our obligations under an executed BAA without your agreement.
17. General
- These Terms, together with the BAA, Privacy Policy, and any order form, constitute the entire agreement between the parties.
- If any provision is held unenforceable, the remaining provisions remain in effect.
- Neither party may assign these Terms without the other’s consent, except in connection with a merger or sale of substantially all assets.
- Our failure to enforce a provision is not a waiver. Notices must be in writing.
18. Contact
iAM-PT
Interactive Advanced Medicine
701 N Grant Ave, Odessa, Texas 79761
Email: le***@ia****.com | Phone: 432.580.3300